Las herramientas de Inteligencia de Negocios potencian la capacidad de toma de decisiones en las PYMES.

  • Norleydis Delgado Díaz Instituto Superior Tecnológico de Investigación Científica e Innovación
  • Oscar José Alejo Machado Instituto Superior Tecnológico de Investigación Científica e Innovación
  • Juan Carlos López Gutiérrez Instituto Superior Tecnológico de Investigación Científica e Innovación
Palabras clave: herramientas administrativas, inteligencia de negocios, PYME, toma de decisiones, capacidad empresa PYME

Resumen

Implementar las herramientas de inteligencia de negocios (BI) en las pequeñas y medianas empresas (PYMEs) lleva implícito una serie de ventajas y limitaciones. El enfoque de esta investigación fue cualitativo y la metodología exploratoria. Las técnicas de recolección de datos se basaron en la entrevista semiestructurada y la revisión de la literatura, y para el análisis de los datos se utilizó la técnica de análisis temático. Se realizaron entrevistas a una muestra (n=7) propietarios de este tipo de empresas. Uno de los hallazgos clave fue que la BI ofrece ventajas en diversas áreas operativas: desde finanzas hasta marketing, permitiendo a las empresas maximizar recursos y minimizar riesgos.

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Publicado
2025-01-01