Quality management in software factories: an effective alternative.

Abstract

There are many companies that operate in the software industry, but not all offer customers a high degree of satisfaction, the software factory is an alternative to address the shortcomings, achieving a structured placement of elements that make up the process of developing computer systems; a component that contributes to raise the quality of computer processes and products, quality management approach during the development process. The purpose of this work is to present a procedure for quality management in software factories that contributes to improving the satisfaction of customer requirements and includes a treatment of risks to minimize their occurrence.