Quality of service and level of satisfaction in health center rehabilitation areas.

Abstract

Quality of service and customer satisfaction should be a priority in the management strategies of the organization, taking on greater preponderance in service providers. The research developed is aimed at identifying the main limitations that the rehabilitation service has in the different health centers of Zone 3, using the Servqual model for the evaluation of the quality of services. The Survey related to Difference 5 of the Servqual model that evaluates satisfaction is applied to 76 patients who go to the rehabilitation services of health centers in the area. The application allowed to know the main difficulties that these companies present when developing their services.