Optimization of the productivity of technical personnel in an automotive service company.

Abstract

The objective of this research was to measure the hours and the number of services performed by the technicians of an automotive service company to optimize their productivity. The methodology was quantitative. The research was non-experimental with a cross-sectional design, its scope was exploratory and descriptive. As a result, deficiencies were found in the attendance records of the technicians, contrary to this, the production of services is recorded acceptably through service orders. It is concluded that the attendance records of the technicians can be related to the work orders carried out by them. This would help the company to have a better control of the schedules and the time spent for each service.