Factors determining organizational commitment in employees of the hotel sector in Villahermosa, Tabasco.

Abstract

The hotel sector faces challenges related to high staff turnover, the need to maintain consistent service quality, and extended working hours. The objective of this research was to determine the level of organizational commitment among employees of a hotel in Villahermosa, Tabasco. The study followed a quantitative, non-experimental, cross-sectional, descriptive, and correlational design. A questionnaire was applied to 110 employees, validated through exploratory factor analysis, which grouped three dimensions: emotional, ethical, and continuance commitment, explaining 62.16% of the variance with acceptable reliability (α = .854). Results indicated predominance of emotional commitment (2.80), while ethical (2.41) and continuance commitment (2.30) showed lower levels, reflecting a weak overall organizational commitment.