Sustainable urban mobility and regional competitiveness: analysis of citizen perceptions of public transport in Ciudad Victoria.

Abstract

Sustainable urban mobility is key to equitable development, social inclusion, and regional competitiveness. In intermediate cities such as Ciudad Victoria, Tamaulipas, public transportation is essential to ensuring accessibility and quality of life. This study analyzes citizen perceptions of service quality, sustainability, and competitiveness. A questionnaire was administered to 474 users using a descriptive quantitative approach. The results show moderate satisfaction and areas for improvement in maintenance, cleanliness, and comfort, but positive assessments of cost and accessibility. It confirms that service consistency influences satisfaction and that strengthening operational management can drive more efficient and inclusive urban mobility.