La construcción social de la Ética de los trabajadores del servicio en San Petersburgo.
Resumen
La investigación estudia la construcción social de la ética de los empleados de la industria de los servicios en San Petersburgo. Nuestros datos provienen de dos estudios a pequeña escala: una investigación en el año 2014 (N135) y otra en el 2016 (N483). El método de investigación fue la entrevista estructurada. Los resultados demuestran que existe una brecha en la comprensión de la ética empresarial entre la gerencia y los empleados. Los empleados construyen su ética del comportamiento, pero como no hay recomendaciones claras, todos lo hacen a su manera, faltando un patrón general para la construcción de la ética del comportamiento.
Citas
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