Social construction of ethics of service workers in St. Petersburg.

Abstract

The research studies the social construction of the ethics of the employees of the service industry in St. Petersburg. Our data comes from two small-scale studies: one research in the year 2014 (N135) and one in 2016 (N483). The research method was the structured interview. The results show that there is a gap in the understanding of business ethics between management and employees. Employees build their behavioral ethic, but as there are no clear recommendations, they all do it their own way, lacking a general pattern for the construction of behavioral ethics.