Developing Human Resource Strategies using SWOT Analysis. Case study of Iran Customs Administration.

Abstract

This study was conducted based on both SWOT analysis and the Analytic Hierarchy Process (AHP) technique. Therefore, the initial SWOT matrix was developed concerning the present research background, information obtained from the Islamic Republic of Iran Customs Administration (IRICA) on the strengths, weaknesses, opportunities, and threats to an effective alignment of HR strategies with the organization’s macro strategy. The results showed that HR strategies in IRICA are satisfactory considering the importance of the expected results.