Mediation and its link with assertive communication, emotions, and emotional intelligence.

Abstract

The mediator plays a fundamental role in mediation, requiring skills such as empathy, optimism and assertive communication; Therefore, an empathetic connection must be established with the parties in conflict and transmit confidence in the mediation process; in addition to creating a conducive environment for the parties to regulate their emotions and make informed decisions. The positive attitude of the mediator encourages open dialogue and calm presentation of the conflicting parties, using optimistic ideas to promote a harmonious vibrational frequency. Assertiveness is another key skill, allowing you to express opinions in a respectful manner and consider the position of the parties. In summary, the work presented is based on these aspects.