Performance evaluation in public administration: the need to implement and promote it through organizational training
Abstract
This study delves into the state of performance evaluation in a Mexican municipal government, focusing on employees' self-perceptions, institutional evaluations, and the influence of factors such as supervisory recognition and job fit. A survey of 82 employees was conducted, and data were analyzed using descriptive and correlational techniques. The findings revealed a notable absence of formal institutional performance evaluation systems and a low level of job clarity among employees. Furthermore, significant correlations were identified between supervisory recognition, frequency of praise, and job fit. These results underscore the critical need for the implementation of structured performance evaluation mechanisms within the organization. The study highlights the importance of fostering a culture of performance evaluation and enhancing job clarity through targeted organizational training
References
Cámara de diputados. (2024). Auditoría superior de la federación. https://www.asf.gob.mx/Default/Index
Chiang Vega, M. M., & San Martín Neira, N. J. (2015). Análisis de la satisfacción y el desempeño laboral en los funcionarios de la municipalidad de Talcahuano. Ciencia & Trabajo, 17. https://doi.org/http://dx.doi.org/10.4067/S0718-24492015000300001
Chiavenato, I. (2007). Evaluación de desempeño. En Administración de recursos Humanos (pp. 241– 269). McGraw-Hill.
De Toni, A., & Tonchia, S. (2001). Performance measurement systems - Models, characteristics and measures. International Journal of Operations & Production Management, 21(1/2), 46–71. https://doi.org/10.1108/01443570110358459
El Araby, M. A., & Ayaad, N. el D. S. (2020). Dilema de la evaluación del desempeño institucional en el sector gubernamental. Journal of Humanities and Applied Social Sciences, 2(2), 115–139. https://doi.org/10.1108/jhass-08-2019-0026
Furculita, T. (2023). Practical aspects regarding the performance evaluation process of public officers in the Republic of Moldova. Journal of Public Administration, Finance and Law, 28, 136–145. https://doi.org/10.47743/jopafl-2023-28-12
Gobierno de México. (2024). Sistema de evaluación del desempeño. https://www.transparenciapresupuestaria.gob.mx/Sistema-Evaluacion-Desempeno.
Gómez Mejía, L., Balkin, D., & Cardy, R. (2008). Gestión de recursos humanos. Prentice-Hall.
Guan, Q., Zou, S., Liu, H., & Chen, Q. (2022). Performance Evaluation Method of Public Administration Department Based on Improved DEA Algorithm. Computational Intelligence and Neuroscience, 2022. https://doi.org/10.1155/2022/2338680
Hernández Sampieri, R., Fernández Collado, C., & Pilar, B. L. (2018). Métodos de investigación (6a ed.). McGrawHill.
Hoque, Z. (2014). 20 years of studies on the balanced scorecard: Trends, accomplishments, gaps and opportunities for future research. The British Accounting Review, 46(1), 33–59. https://doi.org/10.1016/J.BAR.2013.10.003
Ittner, C. D., & Larcker, D. F. (2003). Coming up short on nonfinancial performance measurement. Harvard Business Review, 81(11), 88–95, 139.
Mondy, R. W., & Noe, R. M. (2005). Administración de recursos humanos (Novena edición).
Rodríguez Montaño, L. C., & Álvarez Ordaz, A. (2021). La evaluación del desempeño, una nueva herramienta de la cultura de la transparencia aplicada al sector público en México. En Contabilidad y Gestión (Vol. 28). https://doi.org/10.36791/tcg.v0i18.126
Uvalle Berrones, R. (2009). El valor institucional de la gestión pública. Revista Venezolana de Gerencia. https://www.produccioncientificaluz.org/index.php/rvg/article/view/9802
Winstone, N., Boud, D., Dawson, P., & Heron, M. (2022). De la retroalimentación como información a la retroalimentación como proceso. Assessment and Evaluation in Higher Education, 47(2), 213– 230. https://doi.org/10.1080/02602938.2021.1902467
Yan, H., Shang, H., & Liu, H. (2023). The role and influencing factors of government performance evaluation: A test of Chinese public officials’ perceptions in Gaoming district. Chinese Public Administration Review, 14(4), 199–223. https://doi.org/10.1177/15396754231195575
