Systemic Intervention for Burnout reduction: application of Dialogic Collaborative Practices in the workplace.

Abstract

Burnout syndrome, linked to chronic work-related stress, affects workers at the Office of the Attorney General for the Protection of Children and Adolescents in Nayarit. The Maslach Burnout Inventory identified emotional exhaustion as the most common dimension, negatively impacting well-being and professional performance. As an intervention strategy, we propose the implementation of dialogic collaborative practices, which, through dialogue and communication, seek to reduce burnout symptoms and improve the work environment. The findings indicate that more than 50% of the sample presents medium or high levels of emotional exhaustion, with a higher incidence among young workers. An inverse correlation was also found between age and burnout levels.