Factores críticos de éxito en el Gobierno Electrónico. Estudio en el noreste de México.
Resumen
El gobierno electrónico se ha consolidado como una estrategia clave para modernizar la administración pública mediante las tecnologías de la información. Esta investigación determina los factores críticos de éxito que influyen en la adopción de los servicios de e-Gobierno por parte de los ciudadanos del estado de Tamaulipas, México. Mediante un análisis factorial exploratorio aplicado a 239 ciudadanos, se identificaron cinco factores: a) Satisfacción y Adopción, b) Confianza, c) Transparencia, d) Calidad de los Servicios, y e) Rendición de Cuentas. Los resultados explican el 62.19% de la varianza total con un Alfa de Cronbach de 0.940. Los hallazgos aportan evidencia empírica para el diseño de políticas públicas orientadas a fortalecer la transformación digital gubernamental en países con economía emergente.
Citas
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